Refund policy

Return & Exchange Policy

Last updated: June 2026

At Vireqa, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple, transparent, and hassle-free return and exchange process.

1. Return Period

You may request a return or exchange within 30 days of receiving your order.

Unfortunately, requests submitted after this period cannot be accepted.

2. Return Eligibility

To qualify for a return, items must:

  • Be in their original condition.

  • Be unused and undamaged.

  • Be returned in their original packaging whenever possible.

  • Include the original order number or proof of purchase.

Vireqa reserves the right to refuse returns that do not meet these requirements.

3. How to Request a Return

To initiate a return or exchange:

  1. Contact our Customer Support team at contact@vireqa.com.

  2. Include your order number and the reason for your return.

  3. Our team will provide you with the return instructions and return address.

  4. Ship the item according to the instructions provided.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or the return is the result of an error made by Vireqa.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 2–5 business days.

Please note that your bank or payment provider may require additional time to complete the transaction.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

To request an exchange, please contact us at contact@vireqa.com.

7. Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products.

  • Gift cards.

  • Personal care or hygiene products that have been opened.

Any product-specific exceptions will be clearly indicated on the product page.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

  • Your order number.

  • Photos of the damaged product.

  • Photos of the shipping package.

Our Customer Support team will review your request and provide an appropriate solution as quickly as possible.

9. Contact Us

If you have any questions regarding this Return & Exchange Policy, please contact us:

Email: contact@vireqa.com

We are committed to responding to all inquiries as quickly as possible and providing you with a safe, reliable, and enjoyable shopping experience.

Thank you for choosing Vireqa.