How can we help?

After checkout, you should receive an order confirmation by email with your order number and a summary of the items purchased. If the confirmation does not arrive within a few minutes, check your spam or promotions folder and make sure the email address used at checkout is correct.

Contact us as soon as possible with your order number. We will do our best to update or cancel the order before it is prepared for shipment. Once fulfillment has started, changes may no longer be available.

Some items may ship separately because of product size, warehouse location, carrier requirements, or availability. If your order is split, each shipment may receive its own tracking update.

Your order number appears in the order confirmation email and in your customer account if you created one. Include this number when contacting support so we can locate your purchase quickly.

If an item becomes unavailable, we will contact you with the available options, which may include waiting for replenishment, choosing an alternative product, or receiving a refund for the unavailable item.

Orders are typically processed after payment is confirmed. Processing and delivery timelines can vary by product, destination, carrier, and peak demand periods. Your tracking details will provide the most accurate delivery updates once the order ships.

When your order ships, you will receive a tracking link by email. Tracking can take time to update after the carrier receives the package, especially during weekends, holidays, or high-volume periods.

Shipping options, rates, and thresholds are shown at checkout when available for your location. Any free shipping promotion must be active at checkout and may depend on destination, order value, or product eligibility.

Carrier delays can happen because of weather, customs, address issues, or local delivery volume. Check the tracking page first, then contact us if there has been no movement for several business days or if the carrier requests sender assistance.

Please keep the packaging and take clear photos of the box, label, product, and damage. Contact support with your order number as soon as possible so we can review the issue and advise the next step.

Eligible items may be returned according to the return policy displayed on the store. Products should be unused, complete, and returned with original packaging when required. Final eligibility depends on product type, condition, destination, and applicable policy terms.

Contact support with your order number, the item you want to return, and the reason for the request. We will confirm eligibility and provide instructions before you send anything back.

Refunds are usually processed after the returned item is received and inspected. Once issued, the time for funds to appear depends on your payment provider, bank, and original payment method.

Exchange availability may vary by product and inventory. In many cases, the fastest solution is to return the eligible item and place a new order for the preferred product, size, or color.

Shipping fees, duties, taxes, and handling charges may not be refundable unless required by law or caused by a confirmed fulfillment error. The final amount will be shown when your return is reviewed.

Available payment methods are displayed at checkout and may include major cards, accelerated checkout options, and local payment methods supported by Shopify Payments or the active payment provider in your region.

Yes. Checkout is processed through Shopify's secure commerce infrastructure. Payment details are handled by approved payment providers and are not stored in plain text by the storefront theme.

A payment can be declined because of card limits, bank verification, billing address mismatch, regional restrictions, or temporary provider checks. Try another payment method or contact your bank if the issue continues.

The currency shown at checkout is the currency used for the transaction. Your bank or card provider may apply conversion rates or international fees depending on your account and location.

Your order confirmation acts as a purchase receipt. If you need additional documentation, contact support with your order number and the billing details required.

Start with your workspace size, daily routine, posture needs, and compatibility with your desk, chair, monitor, or accessories. Product pages include key specifications to help you compare dimensions, materials, adjustability, and use cases.

When available, dimensions, weight, materials, compatibility notes, and care guidance are shown on each product page. Review these details before ordering to confirm fit for your workspace.

Vireqa focuses on ergonomic workspace comfort for daily use. Many products are designed to support both home offices and professional environments, but always review the product specifications for your setup.

Some products may arrive ready to use, while others may require simple assembly. Assembly requirements and included components should be reviewed on the product page or inside the product packaging.

Follow the care instructions provided with the product. In general, keep products dry, clean surfaces gently, avoid harsh chemicals, and check moving or adjustable parts periodically when applicable.

Warranty coverage depends on the product and the terms displayed for that item. Keep your order confirmation, as it may be required to verify purchase date and eligibility.

Warranty coverage generally applies to eligible manufacturing defects under normal use, subject to the product's warranty terms. Damage caused by misuse, modification, improper installation, or normal wear may be excluded.

Contact support with your order number, product name, a description of the issue, and clear photos or video if relevant. Our team will review the request and explain the next step.

Original packaging can help with inspection and safe shipping, but requirements may vary by product and issue. Keep packaging until you are confident the product is working as expected.

The available resolution depends on the product, warranty terms, inspection result, location, and inventory. We will explain the applicable options after reviewing the claim.

Setup instructions may be included in the package, printed on inserts, or provided on the product page when available. If you cannot find them, contact support with the product name and order number.

Confirm the product dimensions, clearance requirements, desk thickness or surface type, monitor size, cable routing, and any weight limits listed on the product page. Contact support before forcing assembly or installation.

We can help with product-specific setup, adjustment ranges, compatibility details, and general usage guidance. For medical or clinical ergonomic advice, consult a qualified professional.

Include your order number, product name, a clear description of the issue, photos or video, and any steps already tried. This helps our team review the issue faster and recommend the right solution.

Response times can vary by request volume and complexity. We aim to reply within 1-2 business days during standard support hours, with more detailed reviews taking longer when inspection is required.

An account may not be required if guest checkout is available. Creating an account can make it easier to view order history, manage addresses, and access future order information.

Use the password reset link on the account login page. If an account exists for that email address, Shopify will send reset instructions to the inbox associated with the account.

You can update saved addresses in your account for future orders. If you need to change the shipping address for an order already placed, contact support immediately with your order number.

Confirm that you are using the same email address used at checkout or account creation. If the password reset email does not arrive, check spam folders and confirm there are no typos in the email address.

You may request updates or deletion of eligible customer information according to applicable privacy rights and store policy. Contact support with the email address connected to your account or order.

Customer information is used to process orders, provide support, improve store operations, prevent fraud, and meet legal or tax requirements. Review the store privacy policy for detailed information.

Payment information is processed by secure payment providers through Shopify checkout. The storefront theme does not store full card details or sensitive payment credentials.

You can unsubscribe from marketing emails using the link in the email footer when available. Transactional emails related to orders, delivery, or support may still be sent when necessary.

Checkout is handled through Shopify's secure infrastructure and supported payment providers. Customers should also use strong passwords, avoid public Wi-Fi for purchases, and verify they are on the correct store domain.

Contact support with the email address connected to your order or account and describe the privacy request clearly. We may need to verify your identity before processing certain requests.

Enter the discount code at checkout in the discount or gift card field. The order summary will update if the code is valid, active, and applicable to the items in your cart.

A code may be expired, entered incorrectly, limited to specific products, restricted by region, blocked from combining with other offers, or below a minimum order value. Check the offer terms and try again.

Discounts must usually be applied before checkout is completed. If you believe there was a technical issue, contact support quickly with your order number and the code you attempted to use.

Some promotions can be combined, while others cannot. Checkout will show which discounts are accepted together based on the active promotion rules.

Prices and promotions may change based on inventory, campaigns, market conditions, or seasonal events. The price shown at checkout at the time of purchase is the transaction price for that order.

International availability depends on destination, product eligibility, carrier service, and checkout configuration. Enter your shipping address at checkout to see available options for your location.

Customs duties, taxes, brokerage fees, or import charges may be collected by local authorities or carriers unless clearly included at checkout. These charges are determined by the destination country and are outside the storefront theme.

International shipments can be delayed by customs inspection, carrier handoffs, local holidays, weather, or address verification. Tracking updates may pause while the package is in transit between countries.

Available currencies depend on the store's market settings and payment provider configuration. If local currency is available, it will be shown before or during checkout.

International return eligibility depends on the product, destination, policy terms, and customs requirements. Contact support before returning an international order so we can confirm the correct process.

Use the contact button on this page or the store contact page. Include your order number when your request is related to an existing purchase.

We aim to respond within 1-2 business days during standard support hours. Requests that require carrier checks, inspection, or warranty review may take longer.

Include your name, email address, order number if available, product name, and a clear description of the request. Photos, videos, or screenshots can help when reporting damage, defects, or setup issues.

Yes. Contact us before ordering if you need help comparing products, checking compatibility, understanding dimensions, or confirming general product information.

We review each request based on the order details, product information, policy terms, and available evidence. Our goal is to provide a clear, practical next step and a professional support experience.